Complaints procedure – AlarmsysteemThuis.nl

Version 1.0 – Last updated: November 2025

1.About us

AlarmsysteemThuis.nl is part of:
R.R.Z Ecom
Address: Driehoekstraat 48, 4706 PR Roosendaal, Netherlands
Email address:info@alarmsysteemthuis.nl
Telephone:085 060 6903
Chamber of Commerce number:96133171

We attach great importance to satisfied customers and strive for excellent service.
If you do have a complaint about our products or services, we will be happy to resolve this quickly and carefully.

2. What do we mean by a complaint

A complaint is any expression of dissatisfaction about:

• Our products (quality, delivery, operation)

• The handling of an order or return

• Customer service or communication

We take every complaint seriously and use it to further improve our service.

3. How can you file a complaint

You can submit your complaint in one of the following ways:

📧E-mail: info@alarmsysteemthuis.nl
📞Telephone: 085 060 6903
📬Mailing address:Driehoekstraat 48, 4706 PR Roosendaal, Netherlands

Please mention in your message:

• Your name and contact details

• The order number

• A clear description of the complaint

• Any photos or documents for clarification

4. Confirmation and handling

1. After receiving your complaint you will receivewithin 2 working daysa confirmation by email.

2. We'll let you in14 daysa substantive response and strive for onecomplete solution.

3. If processing requires more time, you will receive a message within 14 days with an indication of the new period.

5. Not satisfied with the handling

If you are not satisfied with the handling of your complaint, you can also submit your complaint to aindependent disputes committeeor via the official European online consumer complaints platform:

📍European ODR Platform:
https://ec.europa.eu/consumers/odr/

This platform is intended to settle online purchases within the EU in a fair and transparent manner.

6. Warranty and complaints

Please note: if your complaint relates to a defective product within the warranty period, the procedure described in ourWarranty provisions(replace

In that case, we will ensure that the defective product is repaired, replaced or refunded in accordance with our warranty conditions.

7. Internal quality assurance

Every complaint is registered and evaluated internally.
We use this information to make structural improvements to our products, delivery and customer service.

We continuously strive for higher customer satisfaction and reliable service.

8.Customer service contact information

Our customer service is available for questions, complaints or support:

📧E-mail: info@alarmsysteemthuis.nl
📞Telephone: 085 060 6903
🕓Opening hours:Monday to Friday from 09:00 to 17:00

We are happy to help you personally.

© 2025 – R.R.Z Ecom / AlarmsysteemThuis.nl – All rights reserved